Support
Need help with NailNote? We're happy to assist.
Contact us
Email us at support@nailnote.app and we'll get back to you as soon as we can.
Frequently asked questions
What is NailNote?
NailNote is a mobile app that helps nail salons manage customers, visit history, polish colors, photos, and inventory - so you can recreate the exact look from a customer's last visit.
Is NailNote free?
Yes. NailNote is a free download on the App Store, and the Free plan covers 1 salon with up to 3 members. Pro ($9.99/month or $79.99/year) adds unlimited members and extra tools, and Business ($24.99/month or $199.99/year) covers up to 3 salons. Every new salon gets a 30-day Pro trial with no card needed. See pricing.
Can my team message and call each other in the app?
Yes. Every salon has a team channel and 1-on-1 chat, and you can share a client, polish color, recipe, or visit photo right in a message. The front desk can also buzz a tech, like a café pager, to say a client has arrived. Chat and Buzz are included in every plan; Free salons keep messages for 90 days.
Which devices are supported?
NailNote is available now for iPhone on the App Store. Android is coming soon.
Does NailNote support Vietnamese?
Yes. The app works fully in both English and Vietnamese - each team member can pick their own language.
How do I get help or report a problem?
Email support@nailnote.app with a description of the issue and, if possible, a screenshot. We'll respond promptly.
How is my salon's data handled?
Your data is stored securely and is only accessible to your salon's authorized users. See our Privacy Policy for details.
How can I delete my account and data?
You can delete your account and data directly in the app: go to Profile → Delete Account. You can also email support@nailnote.app and we'll process your deletion request.